ph11t Casino Privacy Policy

1.1  ph11t Casino is committed to protecting the privacy and personal data of every Filipino player who uses our platform. Whether you're playing slots from Makati, betting on the PBA from Cebu, or trying your luck at bingo from Davao, the same privacy standards apply to everyone.

1.2  This Policy applies to all personal data collected through: the ph11t website and platform at ph11t.org; the ph11t customer support channels (live chat, email); and any ph11t promotions or communications you receive.

1.3  This Policy should be read together with ph11t's Terms & Conditions and Responsible Gaming Policy.

2.1  ph11t Casino is the data controller responsible for your personal data. ph11t operates under PAGCOR regulatory oversight and is registered as a Personal Information Controller (PIC) with the National Privacy Commission (NPC) of the Philippines.

2.2  ph11t has appointed a Data Protection Officer (DPO). The DPO may be contacted via the details in Section 13 of this Policy. All data subject requests and privacy-related complaints should be directed to the DPO in the first instance.

3.1  Registration Data: When you create a ph11t account, we collect your legal full name, date of birth, gender, Philippine mobile number, email address, and the username you choose.

3.2  Identity Verification (KYC) Data: To comply with PAGCOR requirements and Philippine AML law, we collect copies of government-issued identification documents (e.g., PhilSys National ID, passport, driver's licence), proof of address, and a selfie or liveness verification image.

3.3  Financial Data: We collect transaction records including deposit amounts, withdrawal requests, payment method identifiers (GCash number, BPI account number — not full card numbers), and wallet balance history. ph11t does not store full credit card numbers; card payments are processed by PCI DSS-certified third-party processors.

3.4  Gaming Activity Data: We collect records of all game sessions played, bets placed, game outcomes, bonus credits claimed, and wagering history. This data is required by PAGCOR for audit purposes and for responsible gaming monitoring.

3.5  Technical & Device Data: We automatically collect IP address, device type, browser type and version, operating system, time zone, and platform access logs when you use ph11t.org.

3.6  Communication Data: We retain records of your communications with ph11t customer support, including live chat transcripts, emails, and support ticket content.

3.7  Voluntary Data: Any additional information you choose to provide, such as preferred language, responsible gaming preferences, or feedback submitted through support channels.

4.1  ph11t uses your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your ph11t account; processing deposits and withdrawals; verifying your identity at registration and during KYC;
• Gaming services: Providing access to the game library; processing bets and game outcomes; calculating and crediting winnings;
• Regulatory compliance: Meeting PAGCOR audit requirements; complying with AML reporting obligations under RA 9160; responding to lawful requests from the NPC, AMLC, or other Philippine authorities;
• Responsible gaming: Monitoring gaming behaviour for indicators of problem gambling; enforcing self-exclusion and cooling-off periods; sending responsible gaming alerts where usage patterns warrant;
• Customer support: Responding to queries, complaints, and disputes; resolving technical issues;
• Security and fraud prevention: Detecting and investigating fraudulent activity, account sharing, bonus abuse, and other violations of the ph11t Terms & Conditions;
• Platform improvement: Analysing aggregate usage data to improve the platform's performance, user experience, and game selection — this analysis uses anonymised or pseudonymised data;
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive them. You may opt out at any time via your account settings or by contacting support.

5.1  Under the Philippine Data Privacy Act, ph11t processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the services you have contracted for by creating a ph11t account (account management, game play, payments);
• Legal obligation: Processing required to comply with PAGCOR regulations, Philippine AML law (RA 9160), the DPA itself, and lawful orders from Philippine courts or regulatory bodies;
• Legitimate interests: Processing for security, fraud prevention, platform improvement, and responsible gaming monitoring — where ph11t's legitimate interests do not override your rights;
• Consent: Processing for direct marketing communications, for which you may withdraw consent at any time without affecting the lawfulness of prior processing.

6.1  ph11t does not sell your personal data. We share your data only in the following circumstances:

• Payment processors: Financial data necessary to process deposits and withdrawals is shared with ph11t's payment partners (GCash/Maya operators, BancNet, card processors). These partners are contractually bound to process data only for payment purposes and to maintain appropriate security standards;
• Game providers: Limited technical data (session ID, bet amounts) is shared with licensed game providers (e.g., Evolution Gaming, JILI, PG Soft) to facilitate game play. No personal identifiers beyond a pseudonymous player ID are shared;
• Regulatory authorities: ph11t is legally required to disclose data to PAGCOR, the AMLC, the NPC, and other Philippine authorities upon lawful request or as required by applicable law. ph11t will notify affected players of such disclosures where permitted by law;
• Identity verification providers: KYC data is processed by ph11t's identity verification partner under a data processing agreement that restricts use to identity verification purposes only;
• Professional advisers: Legal, compliance, and audit advisers may access personal data under strict confidentiality obligations where necessary for their services.

6.2  All third parties with whom ph11t shares personal data are required to implement appropriate technical and organisational security measures consistent with the DPA.

7.1  ph11t uses cookies and similar tracking technologies on ph11t.org. Cookies are small text files stored on your device that help the platform function correctly and help us understand how it is used.

7.2  ph11t uses the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies, security tokens, and load-balancing identifiers. These cannot be disabled;
• Functional cookies: Remember your preferences such as language settings and game lobby layout. May be disabled but will affect user experience;
• Analytics cookies: Anonymised data on how pages are used to improve platform performance. ph11t uses self-hosted analytics and does not share this data with third-party advertising networks;
• Marketing cookies: Used to deliver relevant promotional content to opted-in players. These may be disabled via your browser settings or by contacting ph11t support.

7.3  You may control cookie settings via your browser's privacy settings. Note that disabling strictly necessary cookies will prevent you from logging in to ph11t.

8.1  ph11t implements technical and organisational measures appropriate to the risk of processing, including: TLS 1.3 encryption for all data in transit; AES-256 encryption for stored sensitive data; password hashing using bcrypt; role-based access controls limiting staff access to personal data on a need-to-know basis; regular penetration testing; and two-factor authentication for all internal systems.

8.2  In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, ph11t will notify the NPC within 72 hours of becoming aware of the breach, and will notify affected players without undue delay as required by the DPA.

9.1  ph11t retains personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law:

• Account data: Retained for the duration of the account relationship plus five (5) years after account closure, in accordance with PAGCOR record-keeping requirements;
• Transaction and gaming records: Retained for five (5) years from the date of the transaction, as required by Philippine AML regulations;
• KYC documents: Retained for five (5) years from account closure or last transaction, whichever is later;
• Support communications: Retained for two (2) years from the date of the communication;
• Marketing data: Retained until you opt out of marketing communications, after which your data is removed from marketing lists within 30 days.

9.2  Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

10.1  Under RA 10173, you have the following rights with respect to your personal data held by ph11t:

10.2  ph11t will respond to all data subject requests within fifteen (15) calendar days of receipt. Where the request is complex or voluminous, ph11t may extend this period by a further 15 days, with written notice to the requesting party. Identity verification is required before any data subject request is processed.

11.1  ph11t does not knowingly collect personal data from individuals under the age of 21. The ph11t platform is strictly for adults aged 21 and above in accordance with Philippine gambling law.

11.2  If ph11t becomes aware that it has inadvertently collected personal data from a person under 21, that data will be deleted immediately and the associated account will be suspended. Parents or guardians who believe a minor has registered an account should contact ph11t immediately via live chat or at support [at] ph11t.org.

12.1  ph11t reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or platform operations. Material changes will be communicated to registered players by email at least seven (7) days before taking effect.

12.2  The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Continued use of the ph11t platform after the effective date of any revision constitutes acceptance of the updated Policy.

13.1  For any questions, concerns, or requests relating to this Privacy Policy or to your personal data held by ph11t, please contact our Data Protection Officer:

• Via Live Chat: Available 24/7 through the ph11t platform — reference "Privacy / DPO Request" when initiating the chat
• Via Email: support [at] ph11t.org — subject line: "Data Privacy Request"

13.2  If you are unsatisfied with ph11t's response to your data privacy concern, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines. Information on the NPC complaints process is available through the NPC's official channels.